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agennalo Privacy Policy: What We Collect and Why

The agennalo Privacy Policy sets out exactly what personal data we collect when you open an account, deposit via DANA or QRIS, or contact our support team —…

Account data collected at registrationPayment data: DANA, OVO, GoPay, QRISCookies and session trackingYour right to access or delete dataContact path for privacy requests

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What Information We Collect From You

agennalo Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account on agennalo, we collect the information you provide directly: your name, email address, phone number verified before account access, and the payment method you select — whether that is DANA, OVO, GoPay, QRIS, virtual account or bank transfer through BCA, BRI,

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Mandiri or BNI. We also collect transactional data each time a deposit or withdrawal is processed, so our team can confirm payment receipt and status. Device identifiers, browser type and session timestamps are logged automatically to protect account security and prevent unauthorised access. All collection and
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processing depends on local law; we do not share your financial data with third parties outside the scope described in this policy.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Live Chat Support Our live chat team handles privacy requests daily from 08:00 to 23:00 WIB. Start a chat from the account page and select 'Privacy or Data Request' from the menu to reach the right agent quickly.

Email Privacy Request Send a written data access or deletion request to our privacy email address found in your account settings. We aim to acknowledge all email requests within 48 hours and resolve them within 14 calendar days.

Account Settings Path Log in, navigate to Settings, then select 'My Data' to view what we hold on your account, download a summary, or submit a deletion request directly without contacting support.

HOW WE HANDLE DATA

Six Ways agennalo Protects Your Privacy

Our data practices are built around keeping your account information secure and giving you clear control at every step.

Encrypted Storage

All personal and payment data — including DANA wallet identifiers and bank transfer references — is stored using encryption at rest. We do not store raw card or full wallet credentials on our servers.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. You can manage cookie preferences from the footer of any page without affecting your account access.

Data Retention Policy

Transaction records are retained for the period required by applicable regulation, after which they are deleted or anonymised. Account data is removed within 30 days of a verified deletion request, where local law permits.

Third-Party Sharing Limits

We share data only with payment processors necessary to complete your DANA, GoPay or QRIS transaction, and with fraud-prevention services. We do not sell your personal data to advertisers or data brokers.

Account Security Verification

Phone verification is required before account access is granted. If our system detects a login from an unrecognised device, we trigger a secondary verification step to confirm it is you before allowing the session to continue.

Your Right to Correct Data

If any detail we hold — such as your registered phone number or linked OVO wallet ID — is incorrect, you can request a correction through the 'My Data' section in account settings or via live chat during support hours.

Privacy Policy Questions We Hear Most

Below are the questions we receive most often about how agennalo handles personal data, cookies, payment records and account deletion. If your question is not covered here, reach our live chat team between 08:00 and 23:00 WIB or send a written request via the email address in your account settings.

We collect your name, email address and phone number at registration. Once you add a payment method — DANA, OVO, GoPay, QRIS or bank transfer — we also log transactional identifiers needed to process and confirm each deposit or withdrawal.

We store only the transaction reference and timestamp, not your full wallet credentials. Payment processors handling DANA and QRIS transactions operate their own secured environments; we receive only the confirmation data needed to update your account balance.

Transaction records are kept for the period required under applicable regulation. If you request account deletion, personal data is removed within 30 days where local law permits. Anonymised statistical data may be retained longer for fraud-prevention purposes.

Yes. Log in, go to Settings, then 'My Data' to download a summary of the information we hold. Alternatively, contact our live chat team between 08:00 and 23:00 WIB or email us; we aim to fulfil access requests within 14 calendar days.

We share data only with payment processors required to complete your OVO, GoPay, DANA or QRIS transaction, and with fraud-detection services. We do not sell or transfer your personal information to advertisers, data brokers or unrelated third parties.

Submit a deletion request through the 'My Data' section in account settings, or contact support via live chat or email. We acknowledge requests within 48 hours and complete deletion within 30 days, subject to any retention obligations that depend on local law.

We use session cookies to maintain your login and analytics cookies to understand lobby navigation. You can manage or withdraw cookie consent from the footer of any page. Disabling analytics cookies does not affect your ability to deposit or access your account.

agennalo Privacy Policy: What We Collect and Why

How to Reach Us About Your Data

Six Ways agennalo Protects Your Privacy

Encrypted Storage

Cookie Controls

Data Retention Policy

Third-Party Sharing Limits

Account Security Verification

Your Right to Correct Data

Privacy Policy Questions We Hear Most

01 What personal data does agennalo collect when I open an account?

02 Does agennalo store my DANA or QRIS payment details?

03 How long does agennalo keep my account and transaction data?

04 Can I request a copy of the data agennalo holds on me?

05 Does agennalo share my data with third parties?

06 How do I ask agennalo to delete my personal data?

07 What cookies does agennalo use and how do I manage them?

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